Return & Exchange Policy

We have a customer friendly 2 days return & 10 days exchange policy

Domestic Orders:
 
Cancellation Policy:
1.    If unfortunately you have to cancel an order, kindly do so before your order is shipped. Please log into your account and click on "cancel order" option against the order number that you want to cancel.
2.    If you cancel your order before it is shipped, we will refund you the entire amount.
 
Return Policy:
1.    If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at [email protected] mentioning your Order ID.
2.    We will personally ensure that a brand new replacement is issued to you with no additional cost.
3.    If you do not like the product, you will have to raise a return request from your account. You can log in to your account if you already have one or create a new one using the same email id which is used while placing the order. There is Return / Exchange option available to choose from and we will arrange for the pick up from your doorstep.
4.    Return request will not be accepted through any other medium like email, Facebook / Instagram chat or phone call.
5.    In case due to certain circumstances after raising the return request within 48 hours you are unable to return the shipment within the time frame no  refund would be made. Only credit note would be given.
6.    When you return the product to the courier guy, it is mandatory to take a receipt ( physical or through message). In case of lost shipment we will need the proof of return by you.
7.    Refund would be processed within 4-7 days after the product is received back to our warehouse in Noida.

8. Return to be made within 7 days of receiving the order.

Apart from condition reserved herein above, the following products
shall not be eligible for return or replacement, viz:
•    Any product that exhibits physical damage to the product
•    If the product is customized for you
•    If the Return or Exchange is requested after 48 hours of receiving the shipment.
•    If there is damage due to natural calamity.

 
Exchange Policy:
1.    You have to raise an exchange request within 48 hours of receiving the product. You can log in to your account if you already have one or create a new one using the same email id which is used while placing the order. There is an exchange option available and we will arrange for the pick up from your doorstep.
2.    Once we have it with us, we will ship the replacement product to you within 5-7 working days. Please note M- Squared will arrange for the pick up from your door step.    
3.    Exchange would not be accepted if the product was customized for you.
4.    If you want to exchange the product you ordered for with another product of higher amount, we would give you a coupon code for the amount of the product you returned. You can use this code while placing order and pay the balance amount on your next purchase.

5.     If you want to exchange your product with another product of
lower amount, we would ship the product as soon as we receive it and the balance would be given in the form of credit note.

That you can use on your next purchase.

1.    Return or exchange  of the exchanged product is not possible.
2.    No discount will be given on exchange orders.
 
How to use STORE CREDIT :
1) The STORE CREDIT will have 3 months of Validity from the date of creation.
2) The STORE CREDIT has to be used in one Go for the order .
3) You have to apply the store credit on the checkout page.
4) Once opted for the STORE CREDIT you cannot opt for REFUND.

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International Orders:
1.    If unfortunately you have to cancel an order, please do so before your order is shipped.
2.    If you cancel your order before your product has been shipped, we will refund the entire amount
3.    If you have received the product and you do not like it, the same can be shipped back within 2 days and email us the courier receipt on [email protected]. The shipping charges for sending the product back has to be borne by the customer
4.    Once we have received the products a quality check would be done by our team. Please make sure that the original packing is intact when you courier it back to us
5.    The amount refunded to you would be only for the products. Shipping charges are non refundable
6.    We unfortunately do not have an exchange policy for international customers.

For M- Squared Studio
We do strict quality checks before delivery of any product. Hence we don't accept returns on the products sold in our studio.